ARCHIVE from robertdavidhays.com April 27, 2012
I had an appointment at the Apple Store to address some issues with my iMac this morning. I arrived ahead of the official store opening, and was able to witness the “behind the scenes” start to every day at the retailer.
Beyond closed doors, the Apple Store team hoots, hollers, claps and cheers at the motivational kick-off that begins their day in an effort to solidify and re-center with the goal of providing a top-notch experience for every customer that enters the door. They review all scheduled appointments for the day and discuss any important areas of focus.
When was the last time you held a morning kick-off meeting or huddle that culminated in applause from your team, and helped raise the level of enthusiasm for serving your patients? Would you be willing to try it for a week and see how it impacts your business? Spend a little time on your drive to the office and think about why you became a dentist in the first place. Get centered with your purpose, and bring that enthusiasm to your team. You don’t have to be Tony Robbins and give a whiz-bang of a motivational speech to be motivational. If you’re excited to be at your practice and serve your patients, you’re team will see that and it will carry over.
Do you ever notice that when someone around you is in a bad mood, it tends to spread like a virus? A positive attitude is just as contagious. Lead the charge. You will be happier. Your team will be happier. Your patients will be happier. Sounds like a good enough reason to at least give it a shot.
Let me know how the powwow’s go next week!
